Terms & Conditions
Cancellation of Order
The Law allows you to cancel your order within 14 days of submitting your application. However, since we will be preparing your deed poll documentation prior to the end of the cancellation period (and will have fully performed the service you have requested), your right to cancel is restricted to the period of time from submitting your application to when we prepare your deed poll documentation. This is in accordance with section 36(2) of the Government Regulations. By submitting your application you are providing your express consent for us to begin work immediately and acknowledge that once the service has been completed, you will lose your right to cancel.
You may cancel your order and receive a full refund if you notify us by email before we have prepared and dispatched your Deed Poll documentation. Once your order has been prepared, dispatched, and tracking has begun, the service is deemed completed and no cancellation or refund will be available.
We reserve the right to decline the processing of an application if any restrictions on names apply to your proposed name. To clarify, payment made through our online portal does not guarantee service if such restrictions are applicable. In this instance, we will notify you of our decision to not to proceed with your application via email, and a full refund will be issued.
Terms & Conditions
This website (“site”) is a Deed Poll service operated by The Name changer, Deed Poll Service. These Terms and Conditions govern your use of the Deed Poll Department website. Please also review our Privacy Policy.
By accessing or using this site, you agree to abide by the terms outlined here. If you do not agree to these terms, you must cease using the site immediately.
The Name Changer, Deed Poll Service reserves the right to modify these terms at any time. Changes will take effect upon posting to the site. You are responsible for reviewing these terms periodically, and continued use of the site constitutes acceptance of any modifications.
Guarantees of Acceptance
If a Deed Poll issued by The Name Changer,Deed Poll Service, bearing our official stamp, is not accepted as proof of your name change by any official UK organisation, please contact us via our website or Email address. We will ask you to provide us with a proof of rejection. We will help to sort the matter, If the Deed Poll remains unaccepted, we will issue a full refund. In most cases, issues arise due to staff unfamiliarity with Deed Polls, which we can usually resolve by direct communication.
A refund will only be issued after:
-
You provide a copy of the letter from the organisation stating their refusal to accept the Deed Poll.
-
We have contacted the organisation to verify the reason for refusal and have attempted to resolve the issue.